IDLC Finance ltd Job Circular
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IDLC Finance Limited Job Circular

Post Name : Customer Service Officer, CED

IDLC Finance Limited

Vacancy

02

Job Context

    Officer Grade- I

Job Responsibilities

  • Provide best in class service for the customers of IDLC and other stakeholders with focus on consistent delivery of excellent customer experience;
  • Resolve product or service related problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Follow up the clients for collection
  • Email writing and proper communication with clients and stakeholders

Employment Status

Full-time

Workplace

 

  • Work at office

 

Educational Requirements

  • Minimum graduate in any discipline with minimum CGPA of 3.00 (on the scale of 4) from any reputed University.

Additional Requirements

  • Having experience in Customer Service Department of Bank/NBFI/Telco/Air/relevant service industry will be considered as additional advantage
  • Fresher’s are also encouraged to apply
  • Positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability.
  • Excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English
  • Should have the ability to work under pressure
  • Strong command over MS Office specially Microsoft Word, Excel & PowerPoint

Job Location

Cumilla, Noakhali

Salary

  • Tk. 26000 (Monthly)
  • Officer Grade-I: BDT 26,000 during probation and BDT 36,000 upon confirmation.

IDLC Finance Limited Job Circular

Post Name : Collection Officer, CCMC – Customer Experience Department

IDLC Finance Limited

Vacancy

01

Job Context

    Officer Grade- I

Job Responsibilities

  • Regular follow up of overdue customers.
  • Provide account related information to customers.
  • Inform customers regarding late payment Interest / Dishonoring Charges & others.
  • Send follow up letters/SMS/e-mails
  • Update any type of change in customers address/ telephone no etc.
  • Reconciliation of accounts in Software.
  • Chaser input.
  • Co-ordination with other departments /RMs (if required).

Employment Status

Full-time

Workplace

 

  • Work at office

 

Educational Requirements

  • Candidates should have MBA/ BBA or equivalent degree with a minimum CGPA of 3.0 on 4.0 point scale.

Additional Requirements

  • Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English and understanding ability are encouraged to apply
  • Should have the ability to work under pressure
  • Creative thinking, ability to come up with new ideas to improve Collection standards
  • Strong command over MS Office specially Microsoft Word, Excel & PowerPoint
  • Work experience not more than 02 year(s) can also apply. Candidate having experience in Collection department of Bank/NBFI/Telco/Air/relevant service industry will be considered as additional advantage
  • Freshers are also encouraged to apply

Job Location

Dhaka

Salary

  • Tk. 26000 (Monthly)
  • Officer Grade-I: BDT 26,000 during probation and BDT 36,000 upon confirmation.

Compensation & Other Benefits

  • IDLC promotes workplace equality through transparent recruitment practices, fair appraisal processes, attractive remuneration and incentive package, group insurance, equal career prospects and training opportunities for all its employees irrespective of gender, age, race, religion, ethnicity or disability.
  • We are proud to state that favorable job responsibilities and adequate maternity benefit policies are increasingly attracting greater participation from female employees in the IDLC family.

 

Read Before Apply

Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability are encouraged to apply
Excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English
Good personal presentation, especially when working with customers face to face
Confidence, patience, politeness, tact & diplomacy, when dealing with difficult situations;
Creative thinking, able to come up with new ideas to improve Customer Service standards;
Strong command over MS Office specially Microsoft Word, Excel & PowerPoint

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 3 Sep 2022

Online Apply

 

Application Deadline : 13 Aug 2022

 

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